Websites

Before you redesign your website, answer these four questions.

A new design is easier to judge when you know what it needs to improve. Before collecting visual references, write a short brief around the people visiting the website and the next step you want them to take. These questions can prevent an attractive redesign from carrying the same old problems into a new layout.

Who is the main visitor?

Describe the person you most need to help. What are they trying to find, and what do they already know about your business? A returning customer, a first-time visitor and a potential partner need different information. Pick a primary audience for each important page instead of expecting one screen to answer everyone.

What should happen next?

Choose a useful action: request a quote, arrange a call, compare services or read the details of an offer. Then check the information someone needs before taking it. A bright button will not remove uncertainty about price, suitability, location or what happens after an enquiry.

Which content is worth keeping?

List the existing pages and mark each one to keep, improve, combine or retire. Keep a record of old addresses so the launch plan can account for changed URLs. Identify photographs, project details and explanations that are genuinely specific to your business. Replace generic claims with information a customer can use.

Who will own the next stages?

Decide who supplies content, approves designs, checks enquiries and updates the website after launch. Include the domain, hosting, account access and external subscriptions in the discussion. Finish with a one-page brief containing the audience, main action, page list, content responsibilities and constraints. The design process can then respond to real decisions.

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Apply this to your website

Use the questions in this article to review your own pages. Write down the current situation, the change you want and who will provide the missing material. Add this context to your website brief so the build addresses a real decision rather than only changing the appearance. Keep the scope focused enough to check the result after delivery.

Map the existing website before changing it

Create an inventory of the current pages and record their addresses, purpose and next action. Include pages that are difficult to find from the menu, such as older campaign landing pages or articles linked from social profiles. Mark which pages should stay, merge, move or disappear. Check whether any of them still receive enquiries or search traffic before removing them. A website redesign changes more than the visible layout: it can change the route a returning visitor follows. Your inventory gives the build a practical starting point and creates a list of addresses that may need redirects at launch.

Turn a design preference into a requirement

A reference website is useful when you can explain why it works for your audience. Perhaps its menu makes a large service range easy to understand, its pricing comparison answers a common question or its enquiry form asks only what is necessary. Describe those behaviours in the brief. A request for a modern website is much harder to evaluate than a request for clear service pages, readable mobile text and a short consultation journey. Separate the visual preferences from the functional requirements so a decorative change does not accidentally take priority over the reason for the redesign.

Check what the new content needs to explain

Review the existing text with someone who does not already know your business. Ask what the service includes, who it suits, where it is available and what happens after an enquiry. If the answers are unclear, rewriting the copy may be more valuable than adding another animation. Give each service a specific explanation and remove claims you cannot support. Use customer questions to plan useful FAQs. For a bilingual website, check the complete experience in both languages, including menus, titles and form messages, rather than translating only the main introduction.

Prepare a realistic launch checklist

Before launch, confirm that the business details are accurate, important links work and enquiries reach the intended destination. Compare the old and new address lists and account for moved pages. Check the layout on a phone and inspect long headings or translated text that may wrap differently. Keep the domain and hosting responsibilities clear so the launch is not blocked by missing access. Where analytics are part of the agreed setup, confirm what is actually being measured. A launch checklist should describe observable checks, not a vague expectation that the new site will automatically bring more customers.

Use the brief to protect the scope

A redesign brief should end with a concrete list of pages, languages, supplied assets and required functions. At RASTE, standard website packages cover up to five, ten or fifteen pages, with larger scopes requiring consultation. Provide the complete brief before payment. The first version is built within twenty-four hours of successful payment, followed by a twenty-four-hour window to request included revisions. Keep those revisions tied to the agreed design and content. A new booking system or another service section is a new scope decision, and later changes receive a separate quote.